Reference

How We Handle Your Account Information

We collect what we need to run your account, verify withdrawals and keep your wallet secure. Your contact details, payment history with bKash, Nagad or Rocket, and session logs stay in our systems only as long as the law requires and the account remains…

Account data storagePayment verification recordsSession security logsWithdrawal historyContact details on file
tu9 How We Handle Your Account Information
HOW WE PROTECT IT

Security and Retention Practices

We encrypt payment data when you send a bKash, Nagad or Rocket deposit and again when it moves between our servers. Session tokens expire after thirty minutes of inactivity so if you leave your phone unlocked your account does not stay open. Withdrawal verification checks match your phone number and payment method to the records on file before releasing funds. We keep transaction logs and bet history as long as the account is active and for the retention period local regulations require after you close it.

Payment Encryption

Every bKash, Nagad and Rocket transaction you send is encrypted before it reaches our server and stays encrypted in our payment database. We never store your wallet PIN or full payment credentials in plain text.

Session Timeout

Your login token expires after thirty minutes without activity. If you close the app or switch away your session ends automatically so no one else can access your wallet or betting history from that device.

Withdrawal Checks

Before we process a withdrawal we verify that the phone number and payment method match your account records. This step prevents unauthorized transfers even if someone gains temporary access to your login.

Data Retention

We keep your account data, transaction logs and bet history for as long as your account is active plus the period required by law. When you request deletion we remove personal details but retain anonymized records for compliance purposes.

PRIVACY QUESTIONS

How to Reach Us About Your Data

If you want to see what information we hold, request deletion or update your contact details, our support team can walk you through the process. Most data requests take a few business days once we verify your identity with the phone number on file. For urgent account access issues reach us through live chat.

Team online

Live Chat

Open the chat widget in your account dashboard and ask about data access, deletion requests or what information we store. Our team verifies your identity with your registered phone number before sharing account details.

Email Support

Send your data request to our support address with your registered phone number and account username. We reply within two business days and guide you through the verification steps needed to process the request.

Account Settings

Log in and go to the privacy section under account settings to download a copy of your data or submit a deletion request. The system walks you through each step and confirms when the request is complete.

Common Questions About Your Data

We collect your phone number, date of birth, payment method details for bKash, Nagad or Rocket, and session data like IP address and device type. This lets us verify your identity for withdrawals and keep your account secure.

Yes. Log in and go to account settings, then privacy, and request a data export. We verify your identity with your registered phone number and send a file within a few business days showing your account details and transaction history.

Contact support through live chat or email with your registered phone number and request account deletion. We remove your personal details but keep anonymized transaction records for the period local regulations require. Most deletions complete within five business days.

We share transaction data only with the payment processor handling your bKash, Nagad or Rocket deposit or withdrawal. We do not sell your information to advertisers or other third parties. Payment logs stay within our secure system.

We retain account records, payment logs and bet history for as long as your account is active. After you request deletion or close your account we keep anonymized data for the compliance period required by law in the jurisdiction where we operate.

We use cookies to remember your login state, language preference and session security tokens. Disabling cookies will log you out and may prevent the lobby from loading properly. Essential cookies cannot be turned off without affecting account access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.